We provide free delivery services. However, if the destination is in somewhere far from the city area, such as Discovery Bay, Tung Chung, Ma Wan etc, we will charge additionally according to the manufacturer's delivery charge list.
To help ensure that your product is delivered successfully please check the following information and advice:
1. Please provide us with the phone number where you will be contactable on the delivery day. A mobile phone number plus an alternative number is the best.
2. Please check the dimensions of the product you plan to purchase to ensure that it fits in the space/unit where you plan to put it.
3. Please make sure you have the relevant services to which your appliance needs connecting.
4. Please make sure you advise us in advance of anything that may affect your delivery such as restricted parking, difficult access, stairs etc.
5. Please make sure that there is clear access for the delivery vehicle.
6. Please make sure that there is a clear access and a route through your home to where you want the product placed. Try walking the path that the delivery team will take when delivering your product.
7. Please make sure that you check your new appliance is the correct model and color.
8. Please make sure that you check your new product for any damage & that all accessories are included where possible before the delivery team leave. You do however have 7 days to notify us if this is not possible at the time.
9. Any discrepancies should be noted on the delivery paperwork.
10. Please ensure that you read the manufacturers installation and instruction book before you use your new product.